All Systems Operational
Canary Service Operational
Canary App Operational
my.canary.is Operational
canary.is Operational
help.canary.is Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
Apr 8, 21:50 EDT
Monitoring - A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
Apr 8, 20:13 EDT
Investigating - We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app.

We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.
Apr 8, 16:35 EDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
Apr 2, 14:36 EDT
Update - We are continuing to monitor Canary services and customer reports, but at this time it appears that the subset of users being impacted with intermittent connectivity should be resolved. If you are continuing to experience any issues please reach out to our support team via our Help Center.
Apr 2, 13:55 EDT
Monitoring - Our team has deployed a fix for the subset of users that were being impacted with intermittent device connectivity. We are continuing to monitor the services and customer reports. Thanks again for your continued patience while we work towards a full resolution.
Apr 2, 13:48 EDT
Investigating - Our team is currently investigating reports from a subset of users that are experiencing some difficulties with their Canary device's connectivity. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any inconveniences this may cause.
Apr 2, 12:20 EDT
Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.