This incident has been resolved.
Jul 18, 11:10 EDT
Our team has identified the issue and has begun implementing a fix. There may still be a delay in video playback as we work towards a complete resolution.
Jul 17, 20:00 EDT
Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.
Jul 17, 17:12 EDT