Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center
. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
Apr 8, 21:50 EDT
A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
Apr 8, 20:13 EDT
We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app.
We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.
Apr 8, 16:35 EDT