Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further.
Thanks again for your patience and apologies for any frustrations this has caused.
Posted Aug 04, 2020 - 16:59 EDT
Identified
Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.
Posted Aug 04, 2020 - 15:31 EDT
Investigating
Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.
Posted Aug 04, 2020 - 12:47 EDT
This incident affected: Canary App and my.canary.is.