All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
Posted Apr 02, 2021 - 14:36 EDT
Update
We are continuing to monitor Canary services and customer reports, but at this time it appears that the subset of users being impacted with intermittent connectivity should be resolved. If you are continuing to experience any issues please reach out to our support team via our Help Center.
Posted Apr 02, 2021 - 13:55 EDT
Monitoring
Our team has deployed a fix for the subset of users that were being impacted with intermittent device connectivity. We are continuing to monitor the services and customer reports. Thanks again for your continued patience while we work towards a full resolution.
Posted Apr 02, 2021 - 13:48 EDT
Investigating
Our team is currently investigating reports from a subset of users that are experiencing some difficulties with their Canary device's connectivity. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any inconveniences this may cause.